|Word from the editor|
Dear CyberAgent users,
In the May newsletter we said that it "only takes one enquiry"... this month, we look at what to do when that one enquiry hits - and specifically when it originates from the PropertyGenie website.
Be INFORMED : we look a little closer at the "Keep Me Informed" feature and how your website visitors can benefit from it.
Be careful where you get your pictures from! Some of our clients are
using the pictures of properties listed on the www.Privateproperty.co.za
website. Privateproperty has warned that legal action will be taken to
protect their copyrights.
|The Genie of the ... what?|
To build on a previous article, titled "It only takes one enquiry" -
where we elaborated on the features of your website and the various
websites your properties are advertised on - we look more closely at
enquiries received from the PropertyGenie (www.propertygenie.co.za) website. The reason we're
addressing this is because we've had quite a few clients phoning in,
asking to know how and why their properties are advertised on
PropertyGenie and how they are to handle queries from PropertyGenie.
What is a "Property Portal"?
Who is MortgageSA?
Do I have a choice - can I choose NOT to list my properties on
Does is cost me anything additional?
OK - now that the basics have been addressed - let's look at how you will handle queries originating from PropertyGenie.
As with telephone enquiries from your own website, or the www.CyberProp.com website, a client will phone in with a reference number that he/she has seen on the PropertyGenie website. On the PropertyGenie website, there are two reference numbers (see picture below) - one is the PropertyGenie ID (ie: 663645) of the property and the other is the Agency Reference number (ie: SPRG1000000783).
Allways ask the client if he can quote the Agency Reference number -
since this is directly related to the property number assigned to your
properties in the CyberAgent system. The first five digits of the Agency
Reference number (ie: SPRG1) is your CyberAgent Branch ID - this is the ID
that was assigned to you when you subscribed to CyberAgent. The numbers
that follow after the first five is the property number assigned to the
listing you have in your CyberAgent system.
What if the client quotes the PropertyGenie ID number instead
of the Agency Reference number?
The other possibility is that the enquiry can come to you via email
(and sms) - both the Agency Reference number as well as the PropertyGenie
ID number is displayed in the emailed message, so you should have no
trouble in responding to the emailed enquiries.
|Keep me Informed|
Visitors to your website may not allways find what they're looking for,
but they usually would like to somehow enter their search criteria (ie:
looking for a 2 bedroom flat in Centurion for under R3,500 per month).
They're expecting to hear from you as soon as something like this becomes
This is all automated and it's available to you RIGHT NOW! Simply request this service to be activated on your website. Contact us at firstname.lastname@example.org or phone us on 086-11-CYBER.
To see an example of this in action, visit www.cyberprop.com and click on Tools > Your Profile.
|CyberAgent Mobile Training|
next CyberAgent training session for Western Cape is on.
Whether you're a new user or you wish to delve deeper into the functionalities of CyberAgent - be sure to attend this training session!
For more information on training please email Karen@cyberprop.com
|CyberAgent Mobile Info Session Invite|
May 2006: 30 new agencies joined the CyberAgent family in May!
A warm welcome to all new Agencies:
We trust that by now you are well aware of what CyberAgent can do for you. If you need any assistance, please do not hesitate to contact Fanie at email@example.com or phone us at: +27 (0)11 955-9100 or 086 112- 9237
Internet enquiries for May 2006:
|Copyright infringements will catch up with you!|
When using the pictures or textual content from another website,
without permission or proper reference - especially where the item is a
trademark is a definate infringement of copy right. Privateproperty.co.za
is a well known South African website where members of the public can list
Be carefull - if you're caught, you will face legal action!
|No more waiting for statements|
No more waiting for statements and invoices. By logging on with your username and password you can now get it online at: http://www.cyberagent.co.za/uspacct/
|CyberAgent in the news with CyberAgent Mobile|
IT Web - 1 June 2006
Business Day - 1 June 2006
|Quotation of the month|
“Love your friends, not their sister(s). Love your sister(s), not
their friends.” - some wise man