Tel: +27 (0)11 955 9100
Newsletter - 25 February 2008
Word from the editor

Dear CyberAgent user,

I am sure that there must be some of our CyberAgent users that watch America's got talent on Saturday nights. For those who did not see the last episode, I was stunned to hear one of the judges telling a contestant that he was either deaf or else dumb for not changing his act. In the end it did not matter what the judge said as America voted this talented man and his assistance through to the finals.

Now what can I say if I keep on getting emails like the following;

  • I received an acknowledgement but no response.........
  • Can someone PLEASE get back to me
  • I am getting no reply to my emails to the estate agent

Can I call you blind? Can I call you dumb?

All of a sudden I can understand the frustration on the judge's side. One thing I can tell you is that the public is not going to vote you through to the next round. You are for sure going to loose out on listings and most importantly on SALES. Come on CyberAgent users wake up!

If your listings are good, no toilets as the main photo, ample photos and good notes I promise you that we will continue getting maximum exposure for your listings.

Newly added! Easy Info's new property portal,

We are also widening the horizon by adding International websites. We will be launching the updating of properties to on 24 March 2008.

Furthermore we are proud to announce that our own website, received nearly
2 000 000 page impressions for the month of January 2008. And a grant total of 6 000 000 with affiliated websites. and CyberAgent with over 1100 users is for sure starting to gain ground!

The editor

It's here!

With the latest innovation from USP Designs, you can expect your office to be a little quieter from now on. At USP Designs, we understand that time spent behind a desk, is money lost, therefore we have invested a great deal of time in developing software that allows the agent to spend less time in the office, leaving more time seeing clients and the office in full control at all times.

CyberAgent Anywhere has incorporated the most commonly used functionalities of the CyberAgent package into an online application. It is extremely helpful for agents and agencies who wants to manage and list their data from any platform with an Internet connection, anywhere and anytime and for agencies and franchisors that wants to see what is happening in their office or group. Working on a workstation, on a laptop or on a PDA, this one is for you!

>> Read More


CyberAgent and Window Vista

Good news. Windows Vista is now available. This is similar to Windows XP but just another Windows Operating System. There are a few Windows Vista Packages available.

To installing Windows Vista, first make sure CyberAgent settings are correct. If you right click on the CyberAgent icon and go to properties you will find an option “Run as administrator” all Vista users must have this tick box enabled…..

For Vista Business users:

We had a problem with the pictures not loading on CyberAgent. It gives an error message when loading any pictures (See error message attached). This problem has been corrected and this will only work if you are on the latest CyberAgent build. The Current latest build is 3.100.1269.

Not all of you are using Windows Vista but some do, for those who do not have Vista just keep in mind that should you decide to go over to vista, just call our support line on (011) 955-9100 or mail us on for assistance.

Please make sure you are on the latest CyberAgent Build! Vista user or not!

We are also receiving a lot of emails with properties not updating reason being that the location of the property is invalid. This error messages do not appear on CyberAgent as a Validation error, an email gets sent to the agencies informing them about these invalid location, which is why it is so important that we have your correct email addresses. Please mail me the email addresses of all personnel working on CyberAgent as well as the Companies email address so I can update my records. CyberAgent users must know about these errors to ensure that their database is correct and all properties that should update do update.

To update the CyberAgent suburb list, follow the following steps:

  1. Go to CyberAgent / Utilities and click on the Option “Database Clean Up
  2. This will open the “Location and Property Type Download and Request Form
  3. Select the “Download” tag in the middle of the screen and make sure the “Download option” is selected on “All".
  4. Click on the “download” button in the right bottom corner.
  5. This will now “Download” and “Import” the Update CyberAgent Suburb List and all correct location will be available to use.
  6. Go back to the Properties that gave you the “Invalid Location – Updating Error” message and select the correct location for the specific Properties.
  7. Correct all properties and just do an Update Website.
  8. This Properties will update in the correct location and will update to the Internet.

Please do not hesitate to call our support line on (011) 955-9100 or mail us on should you need any assistance.

Website Marketing - NOW updating to 20 websites

CyberAgent and Property24

Hi Mark

I think I have finally resolved the problem – temporarily. What has happened, as I understand it, is that property24 has upgraded to a new listing system. Cyberagent still feeds into the old listing system. The old system sends through information to the new one but because of the system that cyberagent uses, the pictures cannot be sent through and that is why they are not appearing on the web (they’re not on the new system).

I was told that I’d have to get the actual property24 listing system if I wanted to continue to list properties. For now, they are manually pushing through my photos.

I hope this makes sense – I am not good with technological jargon.

Many thanks for your help,

Elle Cameron - Assist2Sell Properties Hermanus


Mark - it would seem that CyberAgent is no longer compatible with P24 - after the change on their side. Best advise to our CyberAgent users is to;

1. to double capture or

2. Alternatively tell the client to speak to Property24 and put some pressure on. We do have an interface whereby we can do it automatically but need Property24's approval. We are doing this for other agencies


It has now happened more and more that we found a specific competitor of ours, Property 24, being “nasty”. The latest is denying any data imports or exports for our CyberAgent users clients. The fact is that they are more than willing to send it to other sources. This does make one wonder.

Does this means;

  • That I am to “small” for them?
  • That I don’t count in their eyes?
  • That the colour of my money is not the same as a bigger agency?

We encourage you, as “real estate agencies” to stand together and show the bullies of this world that your vote also counts.

We are proud of our company. We are proud of our software and service. We are proud of our staff and achievements and we will continue to develop cutting edge software, staying at least a few steps in front of our competitors. We will not sell or promise what we do not have or can not give. We will continue to “serve” our clients in the best possible way in order to improve their business in any possible way.

Groete en dankie vir jul
vriendelike, professionele diens! Julle skop darem stof in P24 se oë hoor – P24 staan in jul skaduwee as dit by nasorg diens kom. Dit is lekker om met jul sagteware te werk!
- Karen Dorfling -


Are you familiar with the following questions?
  • My pictures don’t show on any of the websites
  • All my Data in CyberAgent just disappeared
  • How do I print a Blank Listing Report?
  • Which number is my property reference number?

Our support desk has added a Question and Answer section to our CyberAgent website, Already we have over 40 Q & A's that we are sharing with our CyberAgent users.

How to use it?

Click on the button on the main page and it will take you to the Q & A section Scroll down on the main screen; you can add any questions that are not there by clicking on ask a question. The answer will go through to the questioners e-mail address & will be added to the list if not already there CyberAgent training.

You can also mail any questions you have to


Even experienced agents are quitting real estate

Indications are that even experienced estate agents are now leaving the industry as a result of tougher trading conditions and tightening legislation.

And if this trend gathers momentum it will have far-reaching implications for the industry and consumer, says RealNet property group CEO Tjaart van der Walt.

“Sales are harder to come by in the current climate as we all know, and agent attrition is expected. But it would seem that experienced agents are now also leaving the industry, having taken the view that the ‘game is no longer worth the candle’.

>> Read More


CyberAgent Training and Info Sessions

We now provide you with FREE training session in the following areas;

  • Gauteng
  • Kwazulu Natal
  • Western Cape
  • and the Garden Route

During these training sessions more information will also be provided on:

  • CyberAgent Anywhere
  • Keep me Informed Function
  • New developments in CyberAgent
  • New Update Manager
  • REEP (Real Estate Evaluation Portal)
Western Cape
Gauteng Training Sessions

Date: Daily
09h30 to 12h30 - Beginners
14h00 to 17h00 - Advanced
Cost: FREE!
Venue: 22 Ackerman Street, Witpoortjie, Roodepoort, 1724


Tel: (011) 955-9100

Contact us to book your CyberAgent Anywhere training session today

Western Cape Training Sessions

Date: 11 March and 25 March 2008
09h00 to 12h00 - Beginners
12h00 to 16h00 - Advanced
Cost: FREE!
Venue: 65 Balfour Street, Parow, Cape Town


7 March and 21 March respectively

Chris Niemandt
Cell 082 432 6963

Contact us to book your CyberAgent Anywhere training session today


Property trader is a free real estate magazine, targeting all sectors of the South African residential property community. The publications provide compelling local market editorial with informative national features and columns delivering a truly unique perspective for those of you interested in the property market. As a group we currently publish in excess of 60 million pages of advertising per month via more than 400 000 issues weekly in the Western Cape, Eastern Cape, Gauteng, Kwazulu Natal and Mpumalanga.

Your properties are now advertised online with Property Trader as part of your monthly CyberAgent subscription!

Business opportunity


What's new in Property Genie

To all CyberAgent users;

I wanted to update you on Developments on We launched our new development section in December and have had a great response with over 21 000 page views for that section in January!

Please take a look at

We charge R2 500 for the Main Feature on the landing page and R1 100 for the Smaller Features - the other Classic Listings are only R500 and I'm sure you'll agree we can hold quite a bit of information for clients.

Its basically a mine-website within our portal.

All we require is booking forms signed and commitments for at least 3 months with material and photo's sent to or couriered to our offices.

Kind Regards
Sonja Steincke
National Accounts Manager
Tel: (021) 481 6167
Web Page:


A warm welcome to all new Agencies January 2008:

We trust that by now you are well aware of what CyberAgent can do for you. If you need any assistance, please do not hesitate to contact Fanie at or phone us at: +27 (0)11 955-9100 or 086 112- 9237

Most Internet enquiries January 2008:

Company Requests
The Rental Giant 1104
Wendy Machanik Properties 283 180
The Letting Agent 160
No Agent Property in South Africa 157
Proplist - Head Office - Repo List CC 156
Adriatic Properties CC 102
Homerent Durban - BHF 94
U 89
Mc Elnea Estates 87
Huizemark Sandton 82
Nolly Estates 76
Summer Homes Residential Sales & Rentals 76
Impact Estates 75
First League Properties 72
SA Hometraders


Now you can update directly to SAhometraders when you do a property update in CyberAgent.

USP Designs (Pty) LTD and SAhometraders have formed a working relationship that now allows CyberAgent Users to update to SAhometraders without double property capturing.

USP Designs have negotiated a reduced monthly subscription of R250.00 excl. VAT to SAhometraders for all CyberAgent users.

If you are interested contact Sandy on 011 955 9100 or complete the form on this link and we will contact you shortly.


Check the value of any pile of bricks

There is only one way to find the value of a property, or to analyse suburb growth - REEP!

Reep is a unique online property evaluation tool and the perfect background check to any property investment.

All CyberAgent users are offered a 6 month trial period at no cost and with no further obligation and when you sign up you get an additional three months. Now available with a direct link through your CyberAgent Office software.


Reep's search on both erf nº and address is very easy to use. I find that the area comparisons as well as their property valuations are quite accurate. The information and layout is presentable and easy to read.
Amanda Booysen - Caz Realtors

"I find that Reep definitely is an advantage to me as an agent as it gives vital information that assists you when dealing with both property buyers and sellers. I find that the property size comparisons and confidence indications are accurate and of great advantage".
Gilberto Manata - Property On Line

IEASA - Property positive

While the response from the real estate industry has generally been negative, there were quite a few positives for property in this week’s Budget.

The first of these, says Dr Piet Botha, chairman of the Nationlink estate agency group, was Finance Minister Trevor Manuel’s assurance that inflation will be within the target range of three to six percent by the end of this year.

“All things being equal, the Reserve Bank will then be able to lower interest rates. It has been proven again and again that interest rates are the single most important factor persuading home seekers to buy or not to buy.”

>> Read More

Draft Regulation on Education of Estate Agents

The proposed Regulations relating to the Standard of Training of Estate Agents are published by the Board for the general information of estate agents and stakeholders. The draft regulations are, in most respects, similar to the regulations that were published for comment in the Government Gazette during August 2007. It will be noted, however, that the Final Summative Assessment, which would have formed an integral component of the NQF Level 4 and 5 Qualifications, has been superseded by the Professional Designation Examination – one of the essential requirements for the professionalisation of estate agency. It is anticipated that the effective date for the coming into operation of the regulations will be 1 April 2008. Stakeholders will be kept informed of all further developments in the implementation of the regulations by way of regular website updates.

To download the draft click on the following link;

Quotation of the month

Complaining is good for you as long as you're not complaining to the person you're complaining about.
Lynn Johnston, For Better or For Worse, 11-06-03 - Canadian cartoonist (1947 - )