View online version
Tel: +27 (0)11 955 9100
Newsletter - February 2013
Word from the editor

Dear CyberAgent user,

What are the two main reasons that can influence the buying or selling of property?

  • Expectations and
  • Desires

It only takes one meeting with your buyer and your seller to realise that they have completely unrealistic expectations when buying or selling their property. Buyers are looking for the property that has it all, a dream kitchen, a luxurious bathroom, privacy, a spectacular view, a big yard for the children and it must be close to “everything”. Sellers on the other hand expect only one thing, to sell their property for more than what they know it is worth.

What a wonderful situation are we in as we found ourselves in both these worlds of expectation and desire.

How do you manage these expectations and desires? The answer is real simple, do not over promise. Do not promise your client the earth as it is already taken!

Now dig deep and ask yourself, what are my expectations and what is my desire for my real estate business? So often we all make mistake in not understanding the market, by having over ambitious projections, not well executed projects and the list can go on.

Through our applications, our support desk, our marketing and our people we strive to help our clients in helping them to meet their expectations and their needs. Should you need any assistance to not hesitate to contact as on

It is now possible to send bulk SMS messages from your SA Property Transfer Guide (SA-PTG) application. Read more in New BULK SMS functionality within the SA-PTG contacts form

Until next month!
The editor

New BULK SMS functionality within the SA-PTG contacts form

It is now possible to send bulk SMS messages to clients matching your search criteria in the Contacts form. When clicking on the Send SMS button, the Bulk SMS form will be displayed.

Select the SMS you would like to send. After selecting it, the SMS message will be loaded. There is one master SMS. You can create your own SMS messages by clicking on the SMS Template Setup button (administrator rights required). After selecting the SMS Template you can click on Preview Results button. This will display the final result of the SMS to be sent to the contacts in your search results. In this list you will find a check box. Click this check box to exclude the sending of an SMS to the contact within the same row.

The system will automatically place a check mark in the "Exclude" checkbox if the cell number is invalid or the No SMS checkbox on the contact’s detail is checked.

It is also possible to edit the selected template by clicking on Edit SMS button. Any changes made to the SMS will not be saved to the selected template.

Within the preview grid the number of characters of the SMS will also be displayed. SMS messages consist of a maximum of 160 characters. Below the number of characters it will also display the number of SMS messages that will be used to send the message.

To send the SMS messages, click on Send SMS. SMS messages are then sent to the selected contacts. The SMS's sent are recorded in the correspondence table of every contact for whom a SMS has been sent.

Included in every SMS is an Opt Out option. This will allow the recipient to opt out of any future Bulk SMS messages you may send. When the recipient replies with Out the No SMS field for the specific contact will be marked. It will also be recorded inside the Correspondence tab. In addition to sending an Out message, the recipient can also send any other information(a reply). The content of this reply will also be recorded within the Correspondence tab.

Bulk Emails. We will shortly also be adding bulk emails. This will work in exactly the same manner.

New Feed -

What Africa?? /iˈmo/ af•ri•ca/(noun) - refers to immovable property in Africa.

immoafrica is a resource-rich property portal with both a local and an international focus. We offer local home buyers, renters and realtor's a platform to find and market properties.

Agents will soon have the opportunity to gain global ground by advertising their properties on leading real estate websites in prime international markets. Key agent benefits include;

  • Listing with the gold standard of international property portals at local rates
  • Maximising exposure by targeting millions of buyers, foreign investors and holiday makers
  • Acquiring more listings by showing sellers their global reach
  • Reducing the overall marketing period

Stay tuned! This first-of-its-kind syndication service in SA will become available to agents as of April/May 2013. Look out for our April Newsletter for details.


Property24 related issues

Q: How can I open the .xlsx report file if I use an older version of MS Office?

A: You can download the compatibility pack from Microsoft which will allow you to open the files:

Q: I received an email from P24 telling me that I have “inappropriate pictures” on their website.

A: We merely send P24 a data feed and it is a service made available for clients who want to upload to P24, to spare them the time of double capturing listings.

Unfortunately we have no control over how P24 handles the data thereafter or how they maintain their website.

Yes, it is true that we don’t have any restrictions on photos and we don’t reject any images.

How to resolve this:

Either remove all photos on those listings and update the website or reload the pictures with new property pictures and update the website.


From our Support Desk

Build 3.100.1676 is now available. Please make sure that you are using the latest version of CyberAgent.

Q: Is it possible for us to draw customized reports from the CyberAgent system?

A: Yes it is, the reports have to be designed for you though and there are costs involved. For a CyberAgent desktop report it costs R150 and for a CyberAgent anywhere report is cots R200. These prices exclude vat.

Q: Is it possible to load virtual tours on CyberAgent?

A: Yes it is, you will just need to have the website URL as provided by the company who did the virtual tour for you? There is a facility in CyberAgent where you can just paste that link and upload it to the website. You can do the same with youtube videos. If you would like more information with this please call our support desk.

Q: I tried to change the details on this property 3 times already and it won't change. I have to change it from 4ha to 3.5ha, which I did, I saved it and clicked on upload web but when I go back to view to make sure the changes have been made it hasn't updated.

A: The Field is numeric – 10 and with no decimals. This needs to be converted to m2 – Conversion: 10000 m2 in hectare - 1 hectare is 100mx100m

Blank listing Form

We have added the following fields to the blank listing form

TV aerial DSTV dish Built in cupboards
Stove Serv toilet/bath
Lapa/braai Remote garage Borehole

How to Remove SOLD Text from a photo

Private Property Updates

We understand that the Private Property Upload interface ( for CyberAgent users could be quite a frustrating process. As this is an ON DEMAND UPLOADER and absolutely nothing will update or remove automatically.

about adding Private Property listings

Should you experience any problems or have any questions, please contact our support desk on
011 955 9100 or email
From our Webmaster

Q: Are the exchange rates on my website accurate and how often do you update them

A: The Exchange rates on our websites are accurate and we update them every 30 min.

Common Website Branding Mistakes

Pitfalls to avoid when building your online brand

1. Can’t
Despite common knowledge about the benefits of choosing a small and simple domain name, many small businesses can’t refuse the temptation to make their domain a mouthful...

Website Marketing

Click Here for printable .pdf file

CyberAgent Training and Info Sessions

CyberAgent Training:

We provide you with FREE training session in the following areas;

  • Gauteng (Daily)
  • Western Cape (Monthly)
  • Kwazulu Natal (Quarterly)
  • Garden Route (Quarterly)
  • Eastern Cape (Twice yearly)
  • Free State (Twice yearly)
  • Mpumalanga (Twice yearly)

During these training sessions more information will also be provided on:

  • CyberAgent Anywhere (online module)
  • CMA SAPTG (online module)
  • New developments in CyberAgent
  • The Ad Generator in CyberAgent
  • General questions on CyberAgent Desktop and Anywhere
Gauteng Training Sessions

Date: Tuesdays to Thursdays Weekly
09h30 to 11h30 - Beginners
13h30 to 15h30 - Advanced
Cost: FREE!
Venue: 22 Ackerman Street, Witpoortjie, Roodepoort, 1724


Tel: (011) 955-9100
Contact us to book your CyberAgent Anywhere training session today

Kwazulu Natal
Western Cape
Kwazulu Natal Training Sessions

Dates: Quarterly - Next dates to be announced
09h00 to 11h00 - CAA & Sales
11h15 to 13h15 – CA Desktop Beginners
13h30 to 15h30 – CA Desktop Advanced

Cost: FREE!


Kirk Dee
Cell 082 567 1303

Contact us to book your CyberAgent training session today

Western Cape Training Sessions

Dates: 13 and 27 March 2013
09h00 to 11h00 - CyberAgent Desktop Beginners
11h00 to 14h00 - CyberAgent Desktop Advanced
14h00 to 16h00 - CyberAgent Anywhere

Cost: FREE!
Venue: 65 Balfour Street, Parow, Cape Town


8th and 12nd of March respectively

Chris Niemandt
Cell 082 432 6963

Contact us to book your CyberAgent training session today


A warm welcome to all new Agencies February 2013:

We trust that by now you are well aware of what CyberAgent can do for you. If you need any assistance, please do not hesitate to contact us at or phone us at: +27 (0)11 955-9100 or 086 112- 9237


SMS Conformation, Property Enquiries & Contact Us Emails from Tivvit

We are receiving numerous email replies back to our server on Property Enquiries, SMS Conformation and Contact Us messages. Please note that these emails are sent directly from our server and by simply replying on these emails you will not reach the intended recipient. Please use the email address provided in the email when responding to an email sent from our server.




The Professional Designation Examination (PDE) is an integrated test of knowledge for estate agents contemplated in regulation of the Education Regulations promulgated under Government Notice R.633 on 04 June 2008. In terms of regulations 4(3) no persons may be registered by the EAAB as a full status agent unless that person has successfully completed the Professional Designation Examination (PDE). The PDE is entirely distinct from the old EAAB Board examination and focuses on the new education curriculum that was introduced in 2008...

IEASA – Did you know No 1 2013?

Are You a member of IEASA?

Did you know that all our members are listed on our website? Is your membership current or has it lapsed? At any stage you can check if you are a member on the searchable database on our website and verify your membership number for course bookings and orders and for reference in queries.

You can therefore also check which of your colleagues are members and thereby network with fellow members in your area or around the country.

And… buyers and sellers use the facility to search for agents operating in their area of interest...

Real Estate and President’s Jacob Zuma’s State of the Nation speech

From a real estate point of view, the most exciting aspect of President’s Jacob Zuma’s State of the Nation speech this week (subs: 14 February) was the news that the long-awaited “gap” housing subsidy scheme is now under way and gathering steam.

So says Berry Everitt, MD of the Chas Everitt International property group, who notes that this scheme (more properly called the Finance-Linked Housing Subsidy Programme) promises to open up housing opportunities to hundreds of thousands of people who have previously shut out of the property market because they earned too much to qualify for a State housing subsidy and too little to qualify for an ordinary home loan.

What to be aware of when selling or buying sectional title property

When a sectional title unit is being sold, the situation sometimes arises where it is discovered too late that the scheme's body corporate has not been run properly, that they have not held AGM's regularly or the financials are showing signs of discrepancy or debt, said Michael Bauer of IHFM, the property management company.

The Sectional Title Act does not specify that owners have a fiduciary responsibility in the sectional title scheme in which they live, but Bauer says that owners should take an interest in their scheme, they should ask about the financials and if meetings are not held, they should question why.

In our thoughts

1. Elize Kruger from Elize Kruger Properties is fighting a battle against cancer. Our thoughts are with her and her family.

2. Nationlink Plattekloof had to urgently relocate their office due to a fire in the centre. We wish them all the best!

Quotation of the month

An investment in knowledge always pays the best interest.

Benjamin Franklin
US author, diplomat, inventor, physicist, politician, & printer (1706 - 1790)