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Tel: +27 (0)11 955 9100
Newsletter - April 2013
Word from the editor

Dear CyberAgent user,

The new SAPTG is here!

"The new site looks great! It provides the user with a lot more information, well done!" - Dieter Deppisch

"Congratulations with the new website."  - Daniel Goosen

"I had a look at the new SAPTG website. You have done a great job, It is very lekker!" - Trevor Ahier

I have come to the conclusion in the last month that by altering something it increases the “creative juice” from a drip to a flow. Day two of launching the new Tivvit SAPTG interface and we already had clients that wanted us to add more functionalities. Well done!

During a survey we conducted last month it was clear that females between the ages 30 and 50 still dominates the real estate office. When we think of real estate agents, we’re likely to picture a woman.”

Of those that took part in the survey 80% indicated that they would like to attend real estate seminars. What was interesting was that 70% indicated that they would like to know more about “Property laws”. Tivvit will be conducted seminars in your area soon.

Our CyberAgent users will soon be able to make use of the following features;

  • Our New Tablet Interface
  • Tivvit Tube
  • Tivvit Digital Forms

Good news to all our CyberAgent users. Your properties are now also updated to

Until next month!
The editor


New: Price Band Report
You can now create a report for different price ranges on a specific suburb.

Changing the Agency Address on a report
If the agency address doesn't display correctly on a report, go to agency setup where you will be able to modify the address by using spaces and commas.

Help Desk
(Please note you need to be logged in to your SAPTG account before you can view the videos)

New BULK SMS functionality within the SA-PTG contacts form

It is now possible to send bulk SMS messages to clients matching your search criteria in the Contacts form. When clicking on the Send SMS button, the Bulk SMS form will be displayed.

Select the SMS you would like to send. After selecting it, the SMS message will be loaded. There is one master SMS. You can create your own SMS messages by clicking on the SMS Template Setup button (administrator rights required).

After selecting the SMS Template you can click on Preview Results button. This will display the final result of the SMS to be sent to the contacts in your search results. In this list you will find a check box. Click this check box to exclude the sending of an SMS to the contact within the same row.

The system will automatically place a check mark in the "Exclude" checkbox if the cell number is invalid or the No SMS checkbox on the contact’s detail is checked.

It is also possible to edit the selected template by clicking on Edit SMS button. Any changes made to the SMS will not be saved to the selected template.

Within the preview grid the number of characters of the SMS will also be displayed. SMS messages consist of a maximum of 160 characters. Below the number of characters it will also display the number of SMS messages that will be used to send the message.

To send the SMS messages, click on Send SMS. SMS messages are then sent to the selected contacts. The SMS's sent are recorded in the correspondence table of every contact for whom a SMS has been sent.

Included in every SMS is an Opt Out option. This will allow the recipient to opt out of any future Bulk SMS messages you may send. When the recipient replies with Out the No SMS field for the specific contact will be marked. It will also be recorded inside the Correspondence tab.

In addition to sending an Out message, the recipient can also send any other information(a reply). The content of this reply will also be recorded within the Correspondence tab.

Bulk Emails.
We will shortly also be adding bulk emails. This will work in exactly the same manner.

Should you need more information do not hesitate to contact our support desk


From our Developers


Tthere has been some issues regarding the watermark picture and overlaying this on an image.The watermark image cannot be a big picture. The image must be no wider than 275px or fails to load and will report an error when you try overlay it.

Please ensure also that the name of the image does not contain spaces. Rather replace the space with a dash or underscore(_)

Property 24 Export

If you receive the error message “Could not add agent - Invalid picture on agent” in your P24 export report and not sure how to resolve this, here is how:

  • You need to open your CyberAgent and go to that specific agent.
  • On the agent profile, please make sure that the agent picture is displayed. If not, you need to replace the picture.
  • When the picture displays you will need to make any small change so that you can save.
  • After you saved you need to do an update website.

Private Property Upload

it was requested that more attributes be sent to Private Property via the upload including the rates, levies and land size. We have updated the feed and also added a few fields to update. For a list of all the new fields added to the Private Property website feed, follow the link below:

From our Support Desk

Build 3.100.1679 is now available. Please make sure that you are using the latest version of CyberAgent.

Q: How do I add a virtual tour to my property?
A: You first need to contact a company that makes virtual tours and have them create one for you. Once they have created the virtual tour for you they will provide you with a website link. Once you have this you just need to go to your properties pictures and you will see a button that says ‘’Add Virtual tour”. You just click on that and you paste the link there.

Q: Can I set which properties display on the home screen of my website?
A: Yes you can. All you need to do is to go to add /agrand.cp to the end of your website address. For example you will then need to login. If you cannot login please contact our Support Desk for assistance with these details. Once you have logged in you can then select which property you would like to use.

Q: Space in cell number when loaded in Agent Manager
A: When loading a new Agent in the CyberAgent Agent Manager, please ensure that there are no spaces in the Cell no’s. This will block the receipt of SMS enquiries from the websites.

Should you experience any problems or have any questions, please contact our support desk on
011 955 9100 or email


From our Webmaster

We recommend using Google Chrome for SAPTG and CyberAgent Anywhere

We have received a few complaints about CyberAgent Anywhere not working well in Internet Explorer 10.

IE 10 is still a new browser with known bugs. We recommend that all CyberAgent Anywhere users switch to Google Chrome when logging on.

If you do not have Google Chrome installed, you can follow the link below to get the latest version of this Internet browser:

Internet Explorer 10 Compatibility Mode:

If you still prefer to use IE as your browser, please change your setting to open & in Compatibility Mode.

1. Open up Internet Explorer 10

2. Press ‘Alt’ key on your keyboard to bring up the top menu. And then go to Tools > Developer Tools. Alternatively you can just press the ‘F12’ key on your keyboard.

3. This will bring up the IE developer tools which looks just like the one in Google Chrome at the bottom.

You can then click ‘Browser Mode’ and then click on the Internet Explorer 8 or 9 version. You can also set the document mode to quirks mode or standards mode from the next drop down.

Should you experience any problems or have any questions, please contact our support desk on
011 955 9100 or email


Website Marketing

Click Here for printable .pdf file

CyberAgent Training and Info Sessions

CyberAgent Training:

We provide you with FREE training session in the following areas;

  • Gauteng (Daily)
  • Western Cape (Monthly)
  • Kwazulu Natal (Quarterly)
  • Garden Route (Quarterly)
  • Eastern Cape (Twice yearly)
  • Free State (Twice yearly)
  • Mpumalanga (Twice yearly)

During these training sessions more information will also be provided on:

  • CyberAgent Anywhere (online module)
  • CMA SAPTG (online module)
  • New developments in CyberAgent
  • The Ad Generator in CyberAgent
  • General questions on CyberAgent Desktop and Anywhere
Gauteng Training Sessions

Date: Tuesdays to Thursdays Weekly
09h30 to 11h30 - Beginners
13h30 to 15h30 - Advanced
Cost: FREE!
Venue: 22 Ackerman Street, Witpoortjie, Roodepoort, 1724


Tel: (011) 955-9100
Contact us to book your CyberAgent Anywhere training session today

Kwazulu Natal
Western Cape
Kwazulu Natal Training Sessions

Dates: Quarterly - Next dates to be announced
09h00 to 11h00 - CAA & Sales
11h15 to 13h15 – CA Desktop Beginners
13h30 to 15h30 – CA Desktop Advanced

Cost: FREE!


Tel: (011) 955-9100

Contact us to book your CyberAgent training session today

Western Cape Training Sessions

Dates: 8 and 22 May 2013
09h00 to 11h00 - CyberAgent Desktop Beginners
11h00 to 13h00 - CyberAgent Desktop Advanced
13h30 to 16h00 - CyberAgent Anywhere

Cost: FREE!
Venue: 65 Balfour Street, Parow, Cape Town


6 and 20 May respectively

Chris Niemandt
Cell 082 432 6963

Contact us to book your CyberAgent training session today


A warm welcome to all new Agencies March 2013:

We trust that by now you are well aware of what CyberAgent can do for you. If you need any assistance, please do not hesitate to contact us at or phone us at: +27 (0)11 955-9100 or 086 112- 9237


Privilege Settings in CyberAgent

It is possible for an Account Administrator to restrict users to certain modules in CyberAgent Desktop and Anywhere by setting privileges.

For a complete list of privileges that can be changed follow the link below.

Prospective homeowners need to stop 'reckless borrowing'

Just about everyone cheered recently when the reserve Bank decided to leave interest rates unchanged again, but it was not necessarily such good news for the real estate market.

That’s the word from Rudi Botha, CEO of BetterBond, SA’s leading mortgage originator, who says: “The problem is that instead of making the most of another opportunity to reduce their debt levels, the majority of SA consumers will now probably do what they usually do – indulge in another round of ‘pro-cyclical’ borrowing that raises their debt levels even higher, and puts their prospects of becoming a homeowner even further out of reach...

EAAB – Call for expression of interest for CPD providers

IEASA – Invitation EAAB 2013 Annual Stakeholder Roadshows

Invitation EAAB 2013 Annual Stakeholder Roadshows

The Acting CEO of the Estate Agency Affairs Board, Bryan Chaplog takes this opportunity to extend a cordial invitation to all stakeholders to attend one of the annual EAAB seminars at a venue most convenient to them.  The seminar series forms an integral part of the EAAB’s ongoing initiative to meet and interact with all its stakeholders.

The primary purpose of the seminar is to encourage transparency and to keep estate agents and interested stakeholders informed of relevant developments within both the EAAB and the estate agency environment.  The seminars furthermore, constitutes a unique opportunity for stakeholders, whether formally or informally, to address areas of concern or any questions that that may have with regard to the real estate and ancillary sectors as well as the EAAB and its operations.

This is a very important opportunity for all to provide comment on the proposed Property Practitioners Bill.

For details of the dates and programme go to
RSVP directly to Margie Campbell - Marketing & Publications Manager


New to the Tivvit Team

We would like to extend a warm Tivvit welcome to
Kgomotso Nkele(Websites), Bianca Boshoff(Accounts) &
Mayuri Boolauck(Support).


In our thoughts

We are deeply saddened by the sudden death of Riaan Herbst from Chas Everitt Ruimsig, our hearts go out to friends and family in their time of sorrow.


Quotation of the month

A great secret of success is to go through life as a man who never gets used up.

Albert Schweitzer
French philosopher & physician (1875 - 1965)