Tel: +27 (0)11 955 9100
Newsletter - November/December 2011
Word from the editor

Dear CyberAgent user,

What do you tell your client about applying for the that home?

  • Should they go to their local bank and apply there?
  • Should they phone the major financial institutions and do it by phone?
  • Should they apply online?
  • Or do you put them in touch with a mortgage originator?

If you want a home loan, your best chance of getting one is still through a mortgage originator. That’s the unequivocal view of Rudi Botha, CEO of leading originator BetterBond, who says: “Four years ago, homebuyers were firmly focused on getting the best interest rate – and mortgage originators proved over and over that they were the best at doing that.” Originators still your best bet if you want a home loan.

The move of our servers has been finalized and the dust has settled. All systems are go and we are very pleased with the faster responses on our servers and therefore better website performance, good news for you and good news for us.

To state the obvious, another year is rapidly coming to a close. These last few weeks are quieter than normal and it is an ideal time to wrap up outstanding work for 2011 and work towards a fresh new start in 2012.

Until next month!
The editor

Problems with sending of SMS messages

There have been issues with our SMS provider that has prevented messages from being sent out.

We have taken this issue up with them and they are looking into the problem and are trying to sort it out. They are also looking into a check system for us so we can minimize the “down time” of the system in the event of an issue

We can regretfully not inform all our clients if the system is down as it would take longer to create and send a bulk email than it would take to get our 3rd party provider to fix the issue.

We do apologize for your inconvenience and be assured that we are doing all we can to ensure the smooth running of the system;

to read response from our service provider(Marketel)

Please do not hesitate to contact our support desk should you experience any problems at


Property score feedback

Well done Chas Everitt Hermanus 350/350

Do not hesitate to send us your questions regarding the new scoring system. These questions can be mailed to

Property View Stats

The Property Views have been recording correctly since the beginning of November and as such the normal monthly stats report will be generated and emailed to you by no later than the second of December


From our Support Desk

Build 3.10.1613 is now available. Please make sure that you are using the latest version of CyberAgent.

CyberAgent User Manuals / Help Files

CyberAgent help files are now available on our FTP server. This list includes the Private Property Manual, How to upgrade your software, How to create an agent team, How to access your account online, How to set a featured property and many more. Be sure to add this link to your favourites as more files will be added to the list including the the Quick Sell and CyberAgent Anywhere manuals.

To access them simply follow the link below: Help or copy and paste it into Window Explorer.
To download a file right click on the file name and select "Save target as"

Q&A Section

Q: How do I load more than one agent onto a property?

A: To do this, you need to load an agent team. This is done in the agent manager. First of all you need to load all your individual agent profiles. Eg. first load “Bob Smith’s” account, then load “Chris Watson’s” account. Then if you would like them to be in an agent team, you need to create a new profile. Make the agents name “Team Bob and Chris” or anything you would like. Then go to the box “is team” and tick it. Then click Team member selection and select Bob and Chris as agents for that team. Then on your property select “Team Bob and Chris” as the agent for both agents to display. Please note that on the individual agents profile, you must not tick ‘is team’ as an individual agent is not a team.

Should you experience any problems or have any questions, please contact our support desk on 011 955 9100 or email

From our Webmaster

Q: I have a property listed in Montagu, but I cannot understand why its listed on the CyberProp Limpopo website.

A: Although our regional website like Limpopo, Western Cape, Gauteng etc. are optimised for for those specific regions, we also have links on them to our listings in other regions of South Africa, this is to give you maximum exposure on your listings.

Originators still your best bet if you want a home loan

If you want a home loan, your best chance of getting one is still through a mortgage originator.

That’s the unequivocal view of Rudi Botha, CEO of leading originator BetterBond, who says: “Four years ago, homebuyers were firmly focused on getting the best interest rate – and mortgage originators proved over and over that they were the best at doing that.

“Now the number one objective is to get a home loan – and the value proposition of applying though an originator is even more pronounced.”

Website Marketing

Click Here for printable .pdf file

CyberAgent Training and Info Sessions

Book now for our last training sessions of the year!

We provide you with FREE training session in the following areas;

  • Gauteng (Daily)
  • Western Cape (Monthly)
  • Kwazulu Natal (Quarterly)
  • Garden Route (Quarterly)
  • Eastern Cape (Twice yearly)
  • Free State (Twice yearly)
  • Mpumalanga (Twice yearly)

During these training sessions more information will also be provided on:

  • CyberAgent Anywhere (online module)
  • CMA SAPTG (online module)
  • New developments in CyberAgent
  • The Ad Generator in CyberAgent
  • General questions on CyberAgent Desktop and Anywhere

The training in George went smoothly and the concepts covered were received with enthusiasm. The general level of CyberAgent knowledge is definitely at a high level and queries were are resolved quickly. If you still don’t know what extras are available in your CyberAgent application make sure that you attend a Free training session at our offices or contact support for more information -

Gauteng Training Sessions

Date: Tuesdays to Thursdays Weekly
09h30 to 11h30 - Beginners
13h30 to 15h30 - Advanced
Cost: FREE!
Venue: 22 Ackerman Street, Witpoortjie, Roodepoort, 1724


Tel: (011) 955-9100

Contact us to book your CyberAgent Anywhere training session today

Kwazulu Natal
Western Cape
Kwazulu Natal Training Sessions

Dates: Quarterly - Next dates to be announced
09h00 to 11h00 - CAA & Sales
11h15 to 13h15 – CA Desktop Beginners
13h30 to 15h30 – CA Desktop Advanced

Cost: FREE!
Venue: Real IT, 37 Zennith Drive, Shop 004 The CUBE (In Spring Grove), Umhlanga, New Town - Near: Porsche Car dealership


Kirk Dee
Cell 082 567 1303

Contact us to book your CyberAgent training session today

Western Cape Training Sessions

Dates: 6th of December 2011 | 10th and 24th of January 2012
09h00 to 11h00 - CA Desktop Beginners
11h00 to 14h00 – CA Desktop Beginners
14h00 to 16h00 - CAA

Cost: FREE!
Venue: 65 Balfour Street, Parow, Cape Town


2nd of December - 6th and 20th of January 2012 respectively

Chris Niemandt
Cell 082 432 6963

Contact us to book your CyberAgent training session today


A warm welcome to all new Agencies November 2011:

We trust that by now you are well aware of what CyberAgent can do for you. If you need any assistance, please do not hesitate to contact us at or phone us at: +27 (0)11 955-9100 or 086 112- 9237


The Property Trainer – Jill Corfield


Huge problems in the Gauteng area have been reported in “THE STAR” of late.

Investigate these early on in your sale. Don’t wait until the Seller has signed your sale agreement, having now locked the Buyer in from choosing another property, one which might or might be for less money.

Imagine how your buyer will feel if you go back two or three weeks later and say that the sale is being held up because of outstanding rates.

In this instance think of clause 2.3 of the Code of Conduct.

“An estate agent shall not in his capacity as an estate agent wilfully or negligently fail to perform any work and duties with such degree of care of skill as might reasonably be expected of an estate agent”.

Sometimes, this problem can be resolved. If there is enough equity in the sale, the Municipality can deduct the money that is owed from the sale proceeds. But what if there is not enough money to do this?


If the sale of a business includes goodwill and the sale agreement does not contain an express restraint of trade provision, the seller is entitled to establish a new business and compete with the purchaser.

However, because the sale includes the goodwill of the business, the seller may not solicit his former customers to trade with his new business, even though this is not precluded by the sale agreement.

This important principle was recently reaffirmed by the Supreme Court of Appeal in the case of Van der Watt v Jonker.

Shepstone & Wylie
031-575 7412 -

The point that I want to make is who will get the blame? Will the Buyer say “Silly me – I should have read the agreement properly” or will he say to the agent “Why did you not make me aware of this?”

Again Clause 2.3 of the Code of Conduct springs to mind.

S.A.’s No One
Real Estate Trainer
083 324 3434




All Estate Agency Affairs Board (EAAB) staff, estate agents and stakeholders and new applicants are hereby informed that, with effect from 1 December 2011, the EAAB will no longer be accepting any payments made by cheque.

Any one of the following alternative payment options may be utilised:

  • cash payments made directly at the cashier's desk;
  • POS payments using debit- or credit cards made at the cashier's desk;
  • EFT payments made directly into the relevant EAAB bank account;
  • direct deposits made into the relevant EAAB bank account.

N.B. Estate agents may only use the seven (7) digit reference number allocated by the EAAB when either making EFT payments or direct deposits to the EAAB (Estate agents are, if necessary, urged to communicate with the EAAB call centre at (011) 731 5600 to confirm the reference number before effecting any payments).

Failure to comply with the above procedures may result in a delay in the processing and allocation of payments.

All queries in this regard should be e-mailed to Mr. Aubrey Mokwena


The Estate Agency Affairs Board is calling all persons who have suffered monetary loss as a result of the abovementioned persons' failure to deposit and/or retain trust monies in a duly designated trust account, to lodge claims with the Estate Agent's Fidelity Fund.

All claims must be lodged by way of the Complaint Initiation Form which must be properly completed and deposed to before a Commissioner of Oaths.

Your Complaint Initiation Form must be accompanied by the following documents:

  • Proof of payment of the monies in question to the estate agent concerned;
  • A copy of the relevant lease agreement;
  • If you are a tenant claiming a deposit, a signed letter of consent from the landlord confirming that you are entitled to a refund of the full deposit;
  • If you are a landlord claiming a deposit, evidence that:
  • You have incurred expense as a result of damages caused by the tenant;
  • You have reimbursed the deposit to the tenant; or
  • The tenant has consented to the deposit being paid over to you.
  • All claimants must verify in their Complaint Initiation Form that they have not received the monies claimed.

Please note that failure to lodge a claim within three months of the date on which you became aware, or by the exercise of reasonable care, should have become aware, of the estate agent's failure to keep trust monies in trust, may result in rejection of your claim.

Articles from:

IEASA National - IEASA Code of Ethical Obligations

Notice: Postponement of Special General Meeting

With reference to an announcement dated 24 October 2011 regarding the hosting of the Services SETA Special General Meeting on 17 November, 2011, due to unavoidable circumstances, the Special General Meeting has been postponed and will be held in February 2012. Date to be confirmed.

The Services SETA would like to express its apologies for the inconvenience.

ICREA Newsletter - November 2011 (Vol 2)
For the best in International news and global networking.

"Slow" and "steady" are the words describing growth in some markets. Get the details in today's industry news with market reports from France, UK and Canada. Read these stories and more below, or view a complete list of news postings at

Click here to link to the newsletter for news on:

° Canadian interest rates to remain steady
° Prices increase, but a slower pace, in France
° Dutch brokers travel to London to study
° AEGI supports formation of regional MLS is Murcia
° Rural property market remains difficult in Holland
° Enquiry levels reach four year high in the UK
° News from Overseas Property Professionals & European Real Estate

Article from:


WCIEA - Institute steps up its training for 2012

In marketing residential property today, says Dianne Brock, general manager of the Western Cape Institute of Estate Agents, agents may find themselves on an easier wicket as a result of the number of agents in SA being reduced by two-thirds. Those still in business can increase their share of the market – and, she adds, many have done just that.

“The number of units sold per number of agents has improved over the last year,” she said...

Property Junction

We have arranged a special introductory deal
for all of our CyberAgent clients, with Property Junction!

Contact them NOW and quote “CybeAgent” to get your discount!

PA Media has joined forces with Avusa, one of SA's leading Media companies (Sunday Times, Nu Metro, Exclusive Books) to create a market place called This new market place allows online users to look for property, cars and jobs in one simple, user-friendly place.

CareerJunction, SA's biggest job site (1.8 million registered CareerSeekers and an average of 600,000 users a month) will be used as the catalyst to introduce the PropertyJunction brand and your properties to an unprecedented number of consumers in South Africa through web, print and mobile media.

Why pay more?
We are a Performance Based Lead Generating service. You only pay for what you get, nothing more.
The no. of leads charged for are capped.
Leads are charged at market value rates.
Unique leads are valid for 6 months.
We make it easy.
We have already linked up to the CyberAgent listing management system so no extra effort is required to send your listings to
Quality > quantity.
All leads generated from your listings comprise of registered buyers, ranked according to quality. This allows you to prioritize your leads.
Can Buyers afford the property?
By using our Affordability Calculator buyers can search based on their affordability and tell you what they can afford in the lead.
Is the Buyer also selling or letting a property?
Now Buyers can tell you in the lead you receive.

To have your properties listed via the Cyberagent software contact us at or give us a call now on +27 21 818 8607.

The PropertyJunction Team
Better homes. More often.

Rental news - Debt recovery is a lengthy expensive process

It is surprising, but true, that there are many sectional title property owners who still do not appreciate exactly why monthly levy collection is essential, says Michael Bauer, General Manager of the property management company IHFM.

“The simple truth, which the owner of every freestanding property knows, is that on any property there will be maintenance and operating expenses. In a sectional title scheme it is perfectly logical that if your unit comprises say 5% or 10% of the entire floor space, you should pay 5% or 10% of the running costs - but on certain schemes there will always be a small handful of owners who cannot or will not acknowledge this.”

Office closing over the festive period

As usual the CyberAgent office will be running on skeleton staff during the festive period with the office closed from the 26th to the 30st of December.

After hours support will be available during this period on 011 955 9100 or on the numbers below.

Support: Fanie - 082 522 8510
Development: Mark - 072 598 4427
Accounts: Tamsin - 082 492 9364
Websites: Johan - 082 878 2432

Quotation of the month

There is a lot more to life than just struggling to make money. - Ann Richards